Golem Docs - Terms of Service

Last updated: October 23, 2026

These terms are the agreement between you and Golem Docs (golemdocs.com) for using the service. By using it, you agree to them. If you don't, please don't use it.

The service

Golem Docs is an editor in your browser for Word, PDF, Markdown and other documents, with an optional paid subscription for syncing documents between devices and sharing them. We may change, add or remove features, and we may stop the service, though we'll try to give notice when that would affect your documents.

Your account

You can use the editor without an account. Syncing and sharing need a subscription, described below. To sign in, you use a Google, Microsoft, GitHub or Apple account. Keep that account secure: you're responsible for what happens under it. You must be at least 13 years old, and old enough to accept these terms where you live.

What is free and what needs a subscription

Free, with no account. Opening, editing, converting and downloading documents in your browser. Documents you keep this way stay in your browser.

Free, with a sign-in. If a subscriber shares a document with you, you can sign in and open it, and edit it if they let you, without a subscription of your own.

With a subscription.

Saving your documents to your account, so they follow you to your other devices.
Sharing documents with a link or with specific people, and editing together live.

Limits. These apply to the subscription today. We may change them, and if we do we'll say so in the app.

A single document saved to your account can be at most 50 MB.
We don't set a number of documents you may save, but we may limit use that is far beyond normal so the service stays fair for everyone.

Subscriptions and payment

Subscriptions are sold and billed by Polar, our merchant of record and payment provider. When you subscribe, Polar is the seller for that payment: it charges you, collects and pays any sales tax or VAT, sends your receipts, and handles payment problems and refunds. Your purchase is also subject to Polar's terms. We never see or store your card number.

Price and renewal. The price, currency and billing period are shown at checkout before you pay. A new subscription starts with a one-month free trial, and checkout shows when the trial ends and when you will first be charged. After that the subscription renews automatically every month until you cancel.

Cancelling. You can cancel at any time from File › Manage Subscription…, which opens Polar's customer portal, where you can also change your card and see your invoices. Cancelling stops the next renewal. You keep the subscription until the end of the period you have already paid for.

Price changes. We may change the price. We'll tell you before a new price applies to your next renewal, and you can cancel before then.

Refunds and problems. If you were charged by mistake or something isn't working, contact us and we'll look into it. Refunds are otherwise handled by Polar under its terms and the law that applies to you.

If your subscription ends

You go back to the free features. Documents saved in your browser stay there. Documents in your account are kept so you can subscribe again, and we'll email you before we delete any of them. While your subscription isn't active, the documents you shared aren't available to the people you shared them with, and they become available again if you subscribe again.

Your documents

Your documents are yours. We don't claim any ownership of them. You give us only the permission we need to run the service for you: to store, copy and display your documents to you and to the people you share them with, and to back them up. That permission ends when you delete a document or your account.

You're responsible for your documents and for who you share them with. Anyone who has a share link, or whom you've invited, can open the document at the access level you gave them.

What you may not do

Break the law, or use the service to store or share content that is illegal or infringes someone else's rights.
Try to break, overload, probe or gain unauthorized access to the service or other people's accounts and documents.
Use the service to send spam, malware or anything meant to harm others.
Use automated means to create accounts or to load the service beyond normal use.

We may remove content, or suspend or close accounts, that break these rules or put the service or other people at risk.

Your responsibility for your files

Golem Docs converts documents between formats, and a conversion may not preserve everything. Keep a copy of anything important, and check the result before you rely on it. Files saved only in your browser are lost if you clear your browser's data.

No warranty

Golem Docs is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We don't promise that it will be uninterrupted, error-free or that nothing will be lost.

Limit of liability

To the extent the law allows, Golem Docs and the people who run it are not liable for indirect, incidental, special or consequential damages, or for lost data, profits or revenue, arising from your use of the service. Our total liability for any claim is limited to the amount you paid us for the service in the twelve months before the claim, which is zero if you haven't paid for a subscription. Some places don't allow these limits, so they may not apply to you in full.

Ending things

You can stop using the service at any time and ask us to delete your account, and if you do we'll cancel any subscription along with it. We may suspend or end your access if you break these terms or if we stop offering the service.

Changes to these terms

We may update these terms. The date at the top shows the latest version. If you keep using Golem Docs after a change, you accept the new terms.

Contact

Questions about these terms: use Help › Send Feedback in the app, or write to support@golemdocs.com.